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Technical Support Specialist

2 months ago


Wigan, Wigan, United Kingdom In Technology Group Limited Full time

Job Title: Technical Support SpecialistLocation: WiganWork Structure: Office basedSalary: £25,000 - £30,000

We are collaborating with a growing Managed Service Provider in Wigan that is dedicated to exceptional customer service, focusing on managed security infrastructure, IT assistance, and internet/VOIP solutions.

You will be part of a team-oriented environment with a group of highly skilled professionals who provide services to a diverse range of clients across the North West.

Benefits:

  • Competitive salary based on experience
  • Opportunities for professional development and career advancement
  • Comprehensive support, induction, and training
  • Collaborative and supportive team atmosphere
  • Pension scheme

Technical Skills Required:

  • Microsoft Office 365
  • Antivirus solutions
  • Internet Connectivity
  • Active Directory / Group Policies
  • Cloud support (Azure, AWS)
  • Backup systems (Veeam, Backup Exec, etc.)
  • Installation of software and hardware
  • Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN

Daily Responsibilities:

  • Accurately log all IT issues reported via phone, email, or ticketing system
  • Resolve issues in accordance with service level agreements, ensuring the helpdesk system is updated
  • Install new hardware such as printers, servers, and workstations