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Technical Support Specialist
2 months ago
Job Title: Technical Support SpecialistLocation: WiganWork Structure: Office basedSalary: £25,000 - £30,000
We are collaborating with a growing Managed Service Provider in Wigan that is dedicated to exceptional customer service, focusing on managed security infrastructure, IT assistance, and internet/VOIP solutions.
You will be part of a team-oriented environment with a group of highly skilled professionals who provide services to a diverse range of clients across the North West.
Benefits:
- Competitive salary based on experience
- Opportunities for professional development and career advancement
- Comprehensive support, induction, and training
- Collaborative and supportive team atmosphere
- Pension scheme
Technical Skills Required:
- Microsoft Office 365
- Antivirus solutions
- Internet Connectivity
- Active Directory / Group Policies
- Cloud support (Azure, AWS)
- Backup systems (Veeam, Backup Exec, etc.)
- Installation of software and hardware
- Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN
Daily Responsibilities:
- Accurately log all IT issues reported via phone, email, or ticketing system
- Resolve issues in accordance with service level agreements, ensuring the helpdesk system is updated
- Install new hardware such as printers, servers, and workstations