IT Support Specialist

2 months ago

Wigan, Wigan, United Kingdom Wn1 IT Full time
Job Description

**About the Role**

We are seeking an experienced IT Support Specialist to join our team at Wn1 IT. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and on-site visits.
  • Configure and install IT hardware, software, and services.
  • Design, install, and maintain IT networks, including desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, WAN connections, email systems, web hosting, VPN solutions, cloud-based solutions, campus-wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access.
  • Keep abreast with new technologies and software updates.
  • Install new software and hardware.
  • Set up user accounts, permissions, and passwords.
  • Fix network faults.
  • Provide technical support for people using the network.
  • Conduct day-to-day admin and monitoring of network use.
  • Suggest IT solutions to business problems.
  • Ensure all IT meets industry standards.
  • Supervise helpdesk staff.
  • Experience of desktop support – Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issues.
  • Microsoft Office 365 setup/administration.
  • Server-based – installation, configuration, Active Directory, group policies, hyper-v, DNS, DHCP.
  • Network setup – Installation and configuration of network switches, including routing, VLANs, Cisco, Meraki, and Ubiquiti.
  • Firewall configuration to best practices.
  • Switch configuration – VLANs, Spanning tree, IP Routing.
  • Demonstrated experience in problem-solving, customer services, and clear telephone skills, with a full clean UK driving license.
  • Data cabling experience would be a bonus.

What We Offer:

  • A competitive salary commensurate with experience.
  • Opportunities for professional growth and development.
  • Full induction and training.
  • Job Type: Full-time.
  • Salary: £25k to £30k depending on experience.
  • Hours: Monday to Friday 8.

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