IT Support Specialist

7 hours ago


Wigan, Wigan, United Kingdom Wn1 IT Full time
IT Helpdesk Engineer Job Description

WN1 Technology is seeking an IT Helpdesk Engineer to join our team. This is an excellent opportunity to develop your career within the technology sector.

We are a progressive MSP support services company in Wigan with a passion for fantastic customer services. Our highly experienced team of professionals are committed to helping organisations navigate the complexities of today's rapidly evolving landscape.

Key Responsibilities
  1. Record and resolve IT issues within agreed SLAs.
  2. Configure and install IT hardware, software, or services.
  3. Provide technical support and advice to customers.
  4. Ensure customer systems and servers are running optimally.
  5. Design, install, and maintain IT networks.
  6. Stay up-to-date with new technologies and software updates.
  7. Install new software and hardware.
  8. Set up user accounts and permissions.
  9. Fix network faults and provide technical support.
  10. Conduct day-to-day admin and monitoring of network use.
  11. Suggest IT solutions to business problems.
  12. Ensure all IT meets industry standards.
Requirements
  1. Demonstrated experience in problem-solving, customer services, and clear telephone skills.
  2. Full clean UK driving license.
  3. Data cabling experience is a bonus.
What We Offer
  1. A competitive salary commensurate with experience.
  2. Opportunities for professional growth and development.
  3. Full induction and training.

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