IT Support Specialist

1 day ago


Wigan, Wigan, United Kingdom Wn1 IT Full time
IT Helpdesk Engineer Job Description

WN1 Technology is seeking an IT Helpdesk Engineer to provide technical support and maintenance for our clients' IT systems. This is an excellent opportunity to develop your career in the technology sector.

Key Responsibilities
  • Record and resolve IT issues in a timely manner, ensuring minimal disruption to clients' operations.
  • Configure and install IT hardware, software, and services to meet clients' needs.
  • Provide technical guidance and training to clients on the optimal use of their IT systems.
  • Ensure clients' systems, servers, and backups are running efficiently and recommend necessary upgrades.
  • Design, install, and maintain IT networks, including desktops, laptops, servers, routers, and wireless networks.
  • Stay up-to-date with new technologies and software updates to provide the best possible support.
  • Install new software and hardware, set up user accounts, and fix network faults.
  • Provide technical support for clients using the network and conduct day-to-day administration and monitoring.
  • Suggest IT solutions to business problems and ensure all IT meets industry standards.
Requirements
  • Demonstrated experience in problem-solving, customer services, and clear communication skills.
  • Full clean UK driving license and data cabling experience a bonus.
  • Competitive salary commensurate with experience and opportunities for professional growth and development.


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