IT Support Specialist

2 weeks ago

Wigan, Wigan, United Kingdom Wn1 IT Full time
Job Title: IT Helpdesk Engineer

WN1 Technology is seeking an IT Helpdesk Engineer to join our team. This is an excellent opportunity to develop your career within the technology sector.

We are a progressive MSP support services company in Wigan with a passion for fantastic customer services. Our highly experienced team of professionals are committed to helping organisations navigate the complexities of today's rapidly evolving landscape.

Key Responsibilities:
  1. Record and resolve IT issues raised by customers in a timely and efficient manner.
  2. Configure and install IT hardware, software, or services either onsite or on customer premise.
  3. Provide technical support and training to customers on the best use of their IT systems.
  4. Ensure that customers' systems, servers, and backups are running at their best and recommend any necessary changes.
  5. Design, install, and maintain IT networks, including desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, WAN connections, email systems, web hosting, VPN solutions, cloud-based solutions, campus-wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access.
  6. Keep abreast with new technologies and software updates.
  7. Install new software and hardware, including servers, printers, computer workstations, etc.
  8. Set up user accounts, permissions, and passwords.
  9. Fix network faults and provide technical support for people using the network.
  10. Conduct day-to-day admin and monitoring of network use.
  11. Suggest IT solutions to business problems.
  12. Ensure all IT meets industry standards.
  13. Supervise helpdesk staff.
Requirements:
  1. Demonstrated experience in problem-solving, customer services, and clear telephone skills.
  2. A full clean UK driving license.
  3. Data cabling experience would be a bonus.
What We Offer:
  1. A competitive salary commensurate with experience.
  2. Opportunities for professional growth and development.
  3. Full induction and training.

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