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Technical Support Specialist

2 months ago

Wigan, Wigan, United Kingdom In Technology Group Limited Full time

Job Title: 1st / 2nd Line Helpdesk Engineer

Location: Wigan

Work Structure: Office based

Salary: £25,000 - £30,000

We are working with an expanding Managed Service Provider in the IT industry who pride themselves in delivering exceptional customer service, specializing in managed security infrastructure, IT support, and internet/VOIP services.

You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organizations across the North West.

Benefits:

  • Competitive salary dependent on experience
  • Professional development and growth plan
  • Full support/induction and training
  • Collaborative and supporting team environment
  • Workplace pension

Technical Skills:

  • Microsoft Office 365
  • Antivirus solutions
  • Internet Connectivity
  • Active Directory/Group Policies
  • Cloud support (Azure, AWS)
  • Backup systems (Veeam, backup exec etc)
  • Software and hardware installs
  • Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN

Day-to-day:

  • Ensure IT issues raised are logged correctly
  • To resolve issues adhering to SLA's, ensuring to update helpdesk system
  • Install new hardware (printers, servers, work stations etc)
  • Install software for end users
  • Ensure issues/tickets are resolved or escalated to completion
  • Set up accounts, passwords (new and resets), permissions
  • Monitoring IT systems and infrastructure
  • Helping the team with any internal or external projects
  • Occasional on-site visits

About the Role:

This is an exciting opportunity to join a dynamic team as a Technical Support Specialist, providing exceptional IT support and infrastructure services to our clients. As a key member of our team, you will be responsible for delivering high-quality technical support, ensuring seamless IT operations, and contributing to the growth and success of our organization.

Requirements:

  • Strong technical skills and knowledge of IT infrastructure
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Collaborative and team-oriented approach
  • Strong attention to detail and organizational skills

What We Offer:

As a valued member of our team, you will have the opportunity to work with a talented group of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary, professional development opportunities, and a collaborative work environment.