Technical Support Specialist

3 weeks ago


Wigan, Wigan, United Kingdom In Technology Group Limited Full time

Job Title:
1st / 2nd Line Helpdesk Engineer

Location:
Wigan

Work Structure:
Office based

Salary:
£25,000 - £30,000

We are collaborating with a growing Managed Service Provider located in Wigan, renowned for their exceptional customer service and expertise in managed security infrastructure, IT support, and internet/VOIP solutions.

You will be part of a cooperative environment alongside a talented team of professionals dedicated to delivering comprehensive solutions to a diverse array of clients throughout the North West.


Benefits :
Competitive salary based on experience
Opportunities for professional development and career progression
Comprehensive support, induction, and training
Collaborative and supportive team atmosphere
Workplace pension plan

Technical Skills:
Microsoft Office 365
Antivirus solutions
Internet Connectivity
Active Directory / Group Policies
Cloud support (Azure, AWS)
Backup systems (Veeam, Backup Exec, etc.)
Software and hardware installations
Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN

Day-to-day Responsibilities:
Ensure all IT issues reported via phone, email, or ticketing system are accurately logged
Resolve issues in accordance with SLA's, ensuring updates are made in the helpdesk system
Install new hardware (printers, servers, workstations, etc.)
Install software for end users
Ensure all issues/tickets are resolved or escalated appropriately
Set up accounts, manage passwords (new and resets), and permissions
Monitor IT systems and infrastructure
Assist the team with internal and external projects
Occasional on-site visits may be required
If you possess the qualifications outlined above and are eager to advance your career, we encourage you to consider this opportunity.

Keywords:
IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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