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Technical Support Specialist

2 months ago


Wigan, Wigan, United Kingdom In Technology Group Limited Full time

Position: Technical Support Specialist

We are seeking a motivated Technical Support Specialist to join a dynamic hardware manufacturing organization.

Founded by technology enthusiasts, this company excels in producing high-performance computing systems and gaming equipment. The ideal candidate will play a crucial role in delivering technical assistance to internal personnel and engaging in hands-on hardware assembly, including custom-built, gaming, desktop, and advanced cooling systems.

This position necessitates a valid driving license and personal transportation, as support to various office locations is essential on a weekly basis.

Perks:

  • 25 days of annual leave, in addition to public holidays
  • Complimentary on-site parking and electric vehicle charging
  • Opportunities for professional growth and development
  • Funding for certifications: Microsoft Partners
  • Free breakfast, regular complimentary lunches, and social events

Main Duties:

  • Act as the primary contact for staff experiencing technical difficulties
  • Contribute to hardware assembly and support efforts
  • Address inquiries through various communication channels
  • Identify technical problems and offer effective solutions
  • Work efficiently to support the rapid distribution of computing systems
  • Deliver excellent customer service and collaborate with other teams