Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Location: Wigan
Work Structure: Office based
Salary: £25,000 - £30,000
We are collaborating with a growing Managed Service Provider in Wigan that emphasizes exceptional customer service, focusing on managed security infrastructure, IT assistance, and internet/VOIP solutions.
You will be part of a cooperative atmosphere with a talented team of experts who provide solutions to a diverse array of clients throughout the North West.
Benefits:
- Competitive salary based on experience
- Opportunities for professional development and career advancement
- Comprehensive support, onboarding, and training
- Team-oriented and supportive work environment
- Pension plan
Technical Skills Required:
- Microsoft Office 365
- Antivirus software
- Internet connectivity solutions
- Active Directory and Group Policies
- Cloud services support (Azure, AWS)
- Backup solutions (Veeam, Backup Exec, etc.)
- Installation of software and hardware
- Networking protocols - DNS, DHCP, TCP/IP, WAN/LAN
Daily Responsibilities:
- Accurately log IT issues reported via various channels
- Resolve issues in accordance with service level agreements, ensuring the helpdesk system is updated
- Install new hardware including printers, servers, and workstations
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