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IT Support Specialist
2 months ago
Job Title: 1st / 2nd Line Helpdesk Engineer
Location: Wigan
Work Structure: Office based
Salary: £25,000 - £30,000
We are working with an expanding Managed Service Provider in the IT industry who pride themselves in delivering exceptional customer service, specializing in managed security infrastructure, IT support, and internet services.
You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organizations across the North West.
Benefits:
- Competitive salary dependent on experience
- Professional development and growth plan
- Full support/induction and training
- Collaborative and supporting team environment
- Workplace pension
Technical Skills:
- Microsoft Office 365
- Antivirus solutions
- Internet Connectivity
- Active Directory / Group Policies
- Cloud support (Azure, AWS)
- Backup systems (Veeam, backup exec etc)
- Software and hardware installs
- Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN
Day-to-day:
- Ensure IT issues raised are logged correctly
- To resolve issues adhering to SLA's, ensuring to update helpdesk system
- Install new hardware (printers, servers, work stations etc)
- Install software for end users
- Ensure issues / tickets are resolved or escalated to completion
- Set up accounts, passwords (new and resets), permissions
- Monitoring IT systems and infrastructure
- Helping the team with any internal or external projects
- Occasional on-site visits
About the Role:
This is an exciting opportunity to join a dynamic team as a 1st / 2nd Line Helpdesk Engineer. As a key member of the team, you will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.
Requirements:
- Strong technical skills and knowledge of IT systems and infrastructure
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Collaborative and team-oriented approach
What We Offer:
As a 1st / 2nd Line Helpdesk Engineer with In Technology Group Limited, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our clients.
