Sales Support Coordinator for Strategic Accounts

3 weeks ago

Southampton, Southampton, United Kingdom Eficode Full time

About Eficode
We are a prominent global provider of DevOps solutions, making a significant impact in the industry. With a workforce of over 600 employees across 10 countries, we are eager to welcome diverse, inquisitive, and motivated individuals to our organization.

We prioritize creating an environment where our employees feel appreciated and included within their teams. Our passion lies in development, skill enhancement, teamwork, and enjoyment. We adhere to our core values: 'Mastery' in our expertise, 'Decency' in our interactions, and 'Remarkable' in our commitment to excellence.

Role Overview

The Sales Support Coordinator is vital in supporting the Strategic Account Managers with the daily management of essential strategic accounts at Eficode. This role acts as the main point of contact between clients, Strategic Account Managers, and the wider Eficode organization, ensuring prompt responses to client inquiries and precise reporting within Salesforce.

This position emphasizes relationship-building with Eficode's key strategic accounts and internal partners. The Sales Support Coordinator will maintain accurate and current administrative and Salesforce records at all times.

Furthermore, the role involves collaboration with other revenue-related departments, such as Customer Success and license support, to guarantee client satisfaction, retention, and growth. Close cooperation with delivery consultants, service managers, and project managers is crucial for the effective delivery of Eficode solutions.

Key Responsibilities:

  • Serve as the liaison between key strategic accounts and Strategic Account Managers, as well as internal teams and vendors at Eficode.
  • Develop and sustain strong, long-lasting relationships with key clients.
  • Assist in negotiating contracts and quotations alongside the Strategic Account Manager.
  • Guide clients and prospects in engaging with modern software solutions and managed services to enhance business processes and delivery.
  • Listen attentively and accurately convey client and prospect requirements to the relevant teams within Eficode.
  • Ensure precise Salesforce records and forecasting for all strategic accounts.
  • Coordinate with Bid Teams to manage client quotations and proposals, facilitating necessary changes and amendments.
  • Conduct account planning and Buying Centre mapping using platforms such as LinkedIn and ZoomInfo.

Essential Skills and Qualifications:

  • Experience collaborating with multiple stakeholders within an organization.
  • Client-facing or customer service experience in an IT or software services context.
  • Exceptional written and verbal communication abilities.
  • Strong prioritization skills and the ability to manage multiple tasks effectively.
  • Attention to detail.
  • Capability to multitask and facilitate meetings for strategic account managers.
  • A positive attitude with a proactive approach.

Desired Skills and Qualifications:

  • Familiarity with Salesforce.
  • Experience collaborating with a small team of senior sales executives.

Personal Attributes:

  • Ability to work independently.
  • Effective communication, presentation, and influence skills at all organizational levels.
  • Process-oriented and accuracy-driven.
  • Self-motivated with a strong desire for learning and development.
  • Numerate and commercially aware.
  • Strong analytical, written, and verbal communication skills.
  • Alignment with the company's core values of Decency, Mastery, and Remarkable.


Benefits:

As a remote-first organization, we offer flexible working arrangements with core hours to cover a 37.5-hour workweek. While we encourage in-office work for social interaction and skill-sharing, we also support remote work. Our extensive onboarding process and unlimited access to learning opportunities empower our employees to explore their career potential and personal development. Additional benefits include:


• Generous holiday allowance with the option to purchase additional days.


• Enhanced maternity and paternity leave.


• Paid volunteer days.


• Paid sick leave and dependent leave.


• Health and wellness programs, including private medical insurance, life assurance, and free flu vaccinations.


• Cycle to work and car salary sacrifice schemes.


• Annual equipment allowance.


• Access to free books, training, and ongoing personal development.


• Employee support groups and recognition programs.


• Complimentary breakfast, lunch, and parking when onsite.


• Casual office dress code.

Compensation

£30-40k, paid annually.

Location

Remote work based in the UK with occasional visits to our office.

Important Notes:


• This is a full-time role.


• Candidates must have the right to work in the UK if not a British/EU citizen. Sponsorship is not available.


• A skills-based digital assessment may be part of the recruitment process.


• Eficode is committed to an inclusive recruitment process and equal opportunities for all applicants. We strive to create a work environment that values diversity, inclusion, and respect for all employees. We believe that our differences enhance our capabilities. By embracing diverse perspectives, skills, ages, genders, backgrounds, and cultures, we can better serve our customers and innovate in our field. To ensure a fair recruitment process, please avoid sharing unnecessary personal information and photographs in your application. Eficode, better made possible.

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