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Front Desk Associate

2 months ago

London, United Kingdom Chiltern Firehouse Full time
Job Description

Job Title: Front Desk Associate

Job Summary:

We are seeking a highly skilled and experienced Front Desk Associate to join our Front Office team at Chiltern Firehouse. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling all front desk operations, and ensuring a seamless and memorable experience for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage all front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and resolve any issues that may arise.
  • Work closely with the Front Office team to ensure seamless communication and coordination.
  • Maintain accurate records and reports, including guest information and front desk operations.

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a front desk or customer service role in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Proficiency in Microsoft Office and hotel property management systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].