Brazilian Portuguese Team Leader

6 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time
About the Role

We are seeking a highly skilled and experienced Brazilian Portuguese Team Leader to join our team at Ventrica. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and providing exceptional customer service to our clients.

Key Responsibilities
  • Lead a team of customer service representatives to provide outstanding customer service across multiple channels, including telephone, email, and web chat.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other teams to ensure seamless customer experience.
  • Provide coaching and training to team members to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Manage and prioritize multiple tasks and projects simultaneously.
  • Ensure compliance with company policies and procedures.
Requirements
  • Minimum 2 years of experience in a customer service leadership role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Experience with customer relationship management (CRM) software.
  • Fluency in Brazilian Portuguese and English.
What We Offer

Ventrica offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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