Customer Service Representative

2 days ago

SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

About the Role:

Ventrica is seeking a highly ambitious and customer-focused individual to join our team as a Customer Service Advisor - Brazilian Portuguese. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels.

Key Responsibilities:

  • Provide outstanding customer service through active listening, empathy, and problem-solving skills.
  • Act as a brand ambassador, promoting our luxury brand values and products.
  • Collaborate with internal teams to resolve customer inquiries and issues.
  • Stay up-to-date with product knowledge and industry trends to provide informed responses.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • Experience working in a customer-facing role, preferably in a luxury retail environment.
  • Excellent communication and interpersonal skills, with the ability to adapt to diverse customer needs.
  • Fluency in Brazilian Portuguese and a strong command of English (C2 level).
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a leading luxury brand and contribute to its success.

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