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Customer Service Representative

2 months ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Job Summary:

Ventrica is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for all customer queries and will be responsible for providing exceptional customer service.

Key Responsibilities:

  • Provide product advice and information to customers
  • Proactively work to mitigate any escalations and resolve customer issues
  • Act as a brand ambassador for Ventrica, providing outstanding customer service across multiple channels
  • Ensure that the customer is at the heart of every conversation

Requirements:

  • A desire and genuine passion for delivering excellent customer service
  • Outstanding communication skills, both written and verbal
  • Experience of working in a customer-facing environment
  • Confident IT skills
  • Flexibility, professionalism, drive, and willingness to learn

Working Hours:

  • Full-time position, 40 hours per week
  • Core working hours between 09:00-18:00 Monday to Friday (and between 09:00-01:00 Monday to Saturday during peak periods)

Contract Length:

  • Fixed-term contract