Customer Service Representative

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Dovetail HRS Full time

About the Role:

The Customer Service Representative will play a pivotal role in ensuring the efficient operation of the customer care team. As a key member of the team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective customer service and support
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with the customer care team to achieve departmental goals and objectives

Requirements:

  • Intermediate IT skills to include Excel, Word, and Outlook
  • Self-motivated with a flexible can-do attitude
  • Previous experience in a call centre environment desirable but not essential

What We Offer:

  • Private Healthcare
  • 25 Days Holiday + Bank Holidays
  • Employee Assistance Programme
  • Salary Sacrifice Pension
  • Electric Car Scheme
  • Cycle to Work Scheme


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