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Brazilian Portuguese Team Leader

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time
About the Role

We are seeking a highly skilled and experienced Brazilian Portuguese Team Leader to join our team at Ventrica. As a key member of our customer service team, you will be responsible for leading a team of Brand Ambassadors who will be receiving calls and dealing with customer inquiries.

Key Responsibilities
  • Lead a team of customer service representatives to provide exceptional service to our clients
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless communication and service delivery
  • Provide coaching and training to team members to enhance their skills and performance
  • Manage and prioritize work queues to ensure efficient service delivery
  • Ensure compliance with company policies and procedures
Requirements
  • Fluency in English and Brazilian Portuguese, both written and verbal
  • Experience in customer service and team leadership
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and conflict resolution skills
  • Ability to build relationships with internal and external stakeholders
  • Experience in a contact center environment is an asset
Preferred Qualifications
  • Experience working in a luxury retail or beauty industry
  • Knowledge of the client industry sector
  • Experience working in a team environment
What We Offer

Ventrica offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.