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Customer Service Team Leader

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time
About the Role

We are seeking a highly skilled and experienced Brazilian Portuguese Team Leader to join our team at Ventrica. As a key member of our customer service team, you will be responsible for leading a team of Brand Ambassadors who will be receiving calls and dealing with customer inquiries.

Key Responsibilities
  • Lead a team of customer service representatives to provide exceptional service to our clients
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless communication and service delivery
  • Provide coaching and training to team members to enhance their skills and performance
  • Manage and prioritize work queues to ensure efficient service delivery
  • Ensure compliance with company policies and procedures
Requirements
  • Fluency in English and Brazilian Portuguese, both written and verbal
  • Experience in customer service and team leadership
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to build relationships with internal and external stakeholders
  • Experience in a contact center environment is an asset
What We Offer

Ventrica offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a member of our team, you will have access to:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • Collaborative and supportive team environment
  • Flexible work arrangements to support work-life balance