Store Manager

7 days ago


Londonderry, United Kingdom Clintons Full time

About the Role

As a Store Manager at Clintons, you'll be a seasoned retail professional who shares our passion for delivering exceptional customer experiences. You'll take ownership of your store's performance, leading your team to achieve sales targets while maintaining outstanding customer service standards.

Role Purpose:

As a Store Manager, you'll be accountable for the business performance of your store, including sales, profitability, and customer satisfaction. You'll also be responsible for the management and development of your store team, ensuring they have the skills and knowledge to deliver exceptional customer service.

Key Responsibilities:

  • Drive sales and profitability through effective merchandising, visual displays, and customer engagement.
  • Lead by example, delivering exceptional customer service and setting high standards for your team.
  • Develop and implement visual merchandising strategies to drive sales and enhance the customer experience.
  • Manage store stock control, stock count, and payroll budgets to ensure efficient operations.
  • Motivate and develop your team to achieve sales targets and exceed customer expectations.
  • Work closely with the District Manager and HR to address people issues and develop strategies for team growth and development.
  • Recruit and develop a high-performing team, ensuring they have the skills and knowledge to deliver exceptional customer service.
  • Manage cash handling, banking, and safe procedures to maintain high security standards.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Develop and implement strategies to drive customer engagement and loyalty.
  • Work with the Loss Prevention team to develop and implement loss prevention controls to prevent internal and external theft.
  • Conduct regular 1-2-1s, reviews, and appraisals to ensure team members are meeting performance expectations.
  • Respond promptly and professionally to customer complaints and feedback.
  • Embed Clintons' values and culture within the team, ensuring a positive and inclusive work environment.

Requirements:

  • Proven experience as a Store Manager or Assistant Manager in a retail environment.
  • Strong coaching and development skills to establish a high-performing team.
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Ability to multitask and meet deadlines in a fast-paced retail environment.
  • Commercial acumen and analytical skills to drive sales and profitability.
  • Customer-focused mindset with a track record of delivering exceptional customer service.


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