Part-time Lodge Manager

3 weeks ago

Lichfield, Staffordshire, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Part-time Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, managing the day-to-day operations of the lodge, and ensuring the overall success of our retirement living development.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Organize and coordinate activities, events, and services to enhance the lifestyle of our residents.
  • Manage contractors, suppliers, and internal colleagues to ensure seamless delivery of services.
  • Conduct health and safety checks, ensuring that the lodge meets all regulatory requirements.
Requirements
  • Proven experience in customer service, administration, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work with a range of stakeholders.
  • Ability to work independently and as part of a team, using your own initiative and judgment.
  • Computer literate, with experience of using Microsoft Office applications, including Outlook.
  • Knowledge of the retirement living sector, with a passion for delivering exceptional customer service.
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays (pro rata).
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.
About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people. We are committed to delivering exceptional customer service and creating a positive experience for our residents.

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