Retail Operations Manager

3 weeks ago

London, Greater London, United Kingdom Selfridges Full time

Exciting Opportunity at Selfridges:

We are currently seeking a motivated professional to join our team as a Retail Operations Manager for Womenswear Western Gallery Boutiques on the 2nd Floor. In this role, you will be accountable for delivering outstanding customer experiences, achieving sales objectives, and fostering team development.

Key Responsibilities:

  • Champion service excellence to enhance customer satisfaction and loyalty.
  • Instill a client-focused approach within the team to boost customer engagement and frequency.
  • Leverage customer insights to refine product offerings and elevate service standards.
  • Mentor and guide team members, offering constructive feedback and support for their professional growth.
  • Evaluate team performance metrics and oversee essential personnel statistics.
  • Drive commercial success through informed decision-making and collaboration with key stakeholders.

Essential Requirements:

  • Excellent communication skills, capable of navigating complex scenarios effectively.
  • Resilient and adaptable in a dynamic retail environment.
  • Proven experience in utilizing data for strategic initiatives.
  • Demonstrated ability to foster collaboration and inspire teams.
  • Proactive approach to business planning and decision-making.
  • Leadership qualities to motivate and drive exceptional performance.

If you are interested in a challenging yet fulfilling position in retail management, consider exploring this opportunity with us at Selfridges. Please note that the responsibilities of this role may vary based on business needs.

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