Retail Operations Supervisor

3 weeks ago

London, Greater London, United Kingdom Partner Retail Services Limited Full time

Location: Partner Retail Services Limited

Salary: £33,500 per annum

Bonus: 20% potential (OTE of £40,200)

Hours: Full-time, 40 hours per week

Are you enthusiastic about technology and dedicated to delivering outstanding customer service? Do you possess the ability to lead and motivate teams to excel? If so, we have an exciting opportunity for you as a Retail Operations Supervisor at Partner Retail Services Limited.

Role Overview:

In the role of Retail Operations Supervisor, you will be instrumental in achieving the objectives of Partner Retail Services Limited. Your responsibilities will include aligning with our brand values, delivering exceptional customer service, ensuring operational compliance, and implementing strategies that enhance customer engagement with our products.

Key Responsibilities:

  • Professional Development: Take initiative in your growth through our comprehensive training programs.
  • Health & Safety: Prioritize the safety and well-being of both customers and team members.
  • Customer Engagement: Uphold our commitment to outstanding customer experiences and implement measures to ensure satisfaction.
  • Team Leadership: Motivate and guide your team, fostering loyalty and dedication. Train team members on the customer journey to guarantee complete satisfaction.
  • Resource Management: Oversee store resources and ensure compliance with operational standards.
  • Assistant Manager Support: Act as a deputy for the Assistant Manager during their absence, ensuring smooth operations.
  • Shift Coordination: Manage key holding and general shift operations to maintain efficiency.

Required Skills and Experience:

  • Leadership Skills: Proven experience in managing and directing teams.
  • Effective Communication: Strong communication skills to inspire and engage your team.
  • Adaptability: Ability to prioritize tasks and adjust to changing situations while promoting the benefits of change.
  • Commercial Insight: A retail-focused mindset with an understanding of driving success.
  • Passion for Technology: A genuine interest in technology and the products we offer.
  • Commitment to Learning: Continuously seek to enhance your knowledge and skills.
  • Retail Background: Previous experience in a retail environment is essential.

Why Join Us?

At Partner Retail Services Limited, we provide more than just a job; we offer a platform for personal and professional growth. You will be part of a dynamic team that shares your enthusiasm for technology and customer satisfaction. With opportunities for learning and career progression, you can shape your future in the retail sector. Our dedicated Learning and Development team will support your professional training in this role, covering areas such as induction, product knowledge, customer journey, and management development.

What We Offer:

  • Employee Discount Portal
  • Birthday Leave
  • Perks and Rewards (Discounts at various retailers)
  • Monthly Bonus Opportunities
  • Well-being Resources and Platforms
  • Mental Health Support Access
  • Latest Technology Devices
  • Employee Assistance Programs
  • Annual Partnerships with Charities
  • Celebration of Awareness Days and Cultural Holidays

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