Retail Operations Supervisor
3 weeks ago
Location: Partner Retail Services Limited
Salary: £33,500 per annum
Bonus: 20% potential (OTE of £40,200)
Hours: Full-time, 40 hours per week
Are you enthusiastic about technology and dedicated to delivering outstanding customer experiences? Do you possess the ability to lead and motivate teams to reach their highest potential? If so, we have an exciting opportunity for you as a Retail Operations Supervisor.
Role Overview:
In the role of Retail Operations Supervisor, you will be instrumental in achieving the objectives of Partner Retail Services Limited. Your responsibilities will include aligning with our brand values while providing exceptional customer service, ensuring operational compliance, and implementing strategies that enhance our customers' experiences with our products.
Key Responsibilities:
- Professional Development: Take initiative in your personal growth through our comprehensive training programs.
- Health & Safety: Ensure the safety and well-being of both customers and team members at all times.
- Customer Commitment: Advocate for our dedication to exceptional customer service and satisfaction.
- Team Leadership: Inspire and guide your team, fostering loyalty and dedication. Train team members on the customer journey to guarantee complete customer satisfaction.
- Resource Management: Oversee store resources and ensure compliance with store standards.
- Assistant Manager Support: Step in for the Assistant Manager during their absence to maintain smooth operations.
- Shift Management: Manage key holding and overall shift operations to ensure efficiency.
Required Skills and Experience:
- Leadership Skills: Demonstrated experience in managing and leading teams.
- Communication Skills: Excellent communication and influencing abilities to inspire your team.
- Flexibility: Ability to prioritize tasks and adapt to changing situations while promoting the benefits of change.
- Commercial Insight: A strong understanding of retail dynamics and how to drive success.
- Technology Enthusiasm: A genuine passion for technology and the Samsung ecosystem.
- Continuous Improvement: A commitment to ongoing learning and self-development.
- Retail Background: Previous experience in a retail environment is essential.
Why Join Us?
At Partner Retail Services Limited, we provide more than just a job; we offer a platform for personal and professional growth. You will be part of a dynamic team that shares your enthusiasm for technology and customer satisfaction. With ample opportunities for learning and career progression, you can shape your future in the retail technology sector. Our dedicated Learning and Development team is committed to your professional training, including various programs such as Induction, FCA, Product Knowledge, Customer Journey, and Management Development.
What We Offer:
- Employee Discount Portal
- Birthday Leave
- Perks and Rewards (Discounts across various retailers)
- Monthly Bonus Opportunities
- Well-being Resources and Platforms
- Mental Health Support Access
- Latest Technology Devices
- Employee Assistance Programs
- Annual Charity Partnerships
- Celebration of Awareness Days and Cultural Holidays
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