Retail Operations Supervisor
3 weeks ago
Location: Partner Retail Services Limited
Salary: £33,500 per annum
Bonus: 20% potential (OTE of £40,200)
Hours: Full-time, 40 hours per week
Are you enthusiastic about technology and committed to delivering outstanding customer service? Do you possess the ability to lead and motivate teams to reach their full potential? If so, we have an exciting opportunity for you as a Retail Operations Supervisor.
Role Overview:
In the role of Retail Operations Supervisor, you will be instrumental in driving the objectives of Partner Retail Services Limited. Your responsibilities will include aligning with our brand values while providing exceptional customer service, ensuring operational compliance, and implementing strategies that enhance customer interactions with our products.
Key Responsibilities:
- Professional Development: Take initiative in your personal growth through our comprehensive training programs.
- Health & Safety: Ensure the safety and well-being of both customers and team members at all times.
- Customer Engagement: Uphold our dedication to superior customer experiences and measures that guarantee satisfaction.
- Team Leadership: Inspire and guide your team, cultivating loyalty and dedication among your colleagues. Observe and mentor team members throughout the customer journey to ensure complete satisfaction.
- Resource Management: Oversee store resources and ensure compliance with store standards.
- Assistant Manager Support: Act as a deputy for the Assistant Manager in their absence, ensuring smooth operations.
- Shift Management: Manage key holding and overall shift operations to maintain efficiency.
Qualifications and Skills:
- Leadership Experience: Demonstrated success in managing people and providing direction.
- Effective Communication: Strong skills in communication and influence to foster commitment and loyalty within your team.
- Adaptability: Ability to prioritize tasks and adjust swiftly to changing situations, promoting the advantages of change to others.
- Commercial Insight: A retail-focused mindset with an understanding of how to drive success.
- Passion for Technology: A genuine enthusiasm for technology and the products we offer.
- Continuous Learning: A commitment to challenge your knowledge and pursue your own learning journey.
- Retail Experience: Previous experience in a retail environment is essential.
Why Join Us?
At Partner Retail Services Limited, we provide more than just a job; we offer a platform for you to develop and enhance your skills. You will be part of a dedicated team that shares your passion for technology and customer satisfaction. With opportunities for professional growth and advancement, you can shape your career in the retail technology sector. Our Learning and Development team is committed to your professional training, including various programs such as Induction, FCA, Product Knowledge, Customer Journey, and Management Development.
What We Offer:
- Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across various retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest flagship device
- Employee Assistance Platform
- Annual partnerships with national charities
- Celebration of Awareness Days and Religious Holidays
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