Retail Operations Manager

6 days ago

London, Greater London, United Kingdom Mind Retail Full time
About the Role

We are seeking a highly skilled and motivated Academy Assistant Manager to join our team at Mind Retail. As a key member of our store management team, you will play a vital role in ensuring the smooth operation of our charity shops and delivering exceptional customer service.

Key Responsibilities
  • Assist the Shop Manager in the day-to-day running of the shop, including managing stock, processing sales, and maintaining shop standards.
  • Take full responsibility for the shop's performance while the Shop Manager is away, ensuring that all tasks are completed to a high standard.
  • Work closely with the team to achieve sales targets, improve customer satisfaction, and maintain a positive and inclusive store environment.
  • Develop and implement effective strategies to increase sales, reduce costs, and improve operational efficiency.
  • Provide excellent customer service, responding to customer queries and resolving any issues in a professional and courteous manner.
  • Collaborate with the Shop Manager to plan and implement visual merchandising displays, promotions, and events to drive sales and engagement.
  • Contribute to the development of the team, providing guidance, support, and coaching to ensure that all staff members are equipped to perform their roles effectively.
What We Offer
  • Competitive hourly pay, in line with the Real Living Wage.
  • 25 days' paid holiday per year (pro-rata for part-time employees).
  • Development workshops and courses to help build your career.
  • A strong commitment to work-life balance.
  • Family-friendly policies and enhanced pay.
  • A competitive pension scheme and life assurance, available to all our employees.
  • 25% staff discount in all Mind shops.
  • Access to exclusive discounts at over 160 retailers through our employee savings app.
  • Employee Assistance Programme.
  • Cycle to Work Scheme.
  • Interest-free season ticket loan.
About Mind Retail

Mind Retail is a network of over 170 charity shops across England and Wales, generating a net income of around £21 million per year. We are committed to providing vital mental health support services to those in need, and we rely on the hard work and dedication of our staff and volunteers to make this happen.

Equality, Diversity, and Inclusion

We value the power of diversity and are committed to creating an inclusive and welcoming environment for all our staff, customers, and volunteers. We are an equal opportunities employer and welcome applications from all communities. We are committed to the fair treatment of our staff, potential staff, and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

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