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Healthcare Support Services Administrator

2 months ago

Peterborough, Peterborough, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

Job Overview

This position involves contributing to the Healthcare team by delivering support to residents and healthcare professionals, ensuring adherence to safe operational practices within a secure setting, in line with established healthcare standards and regulations. The successful candidate will serve as a clinic receptionist, managing patient bookings within the clinical system, and collaborating with both clinical and correctional staff to facilitate the efficient operation of clinics, thereby providing a high-quality front-line service. Strong communication skills, reliability, and the ability to work independently and adaptively are essential.

Enhanced Support Service (ESS)

The Enhanced Support Service is a specialized model that consists of a compact, multi-disciplinary team dedicated to working intensively with inmates and staff, employing a personalized, psychologically informed approach tailored to a limited caseload of the most complex cases. The primary objective of this service is to mitigate the adverse effects of violent, suicidal, and disruptive behaviors. Furthermore, the team aims to foster a broader understanding of the challenges faced by this population, promoting a psychologically informed environment that effectively supports the needs of the inmates.

Main Responsibilities

The administrator will provide essential administrative assistance to the ESS team, including managing referrals, data entry, and database development, as well as generating insightful reports under the guidance of clinical and service leadership.

This role is integral to the multi-disciplinary team and requires collaboration with various agencies.

About Northamptonshire Healthcare Foundation Trust

NHFT is committed to fostering a culture of continuous learning aimed at enhancing the care and safety of our patients and staff. We prioritize opportunities for innovation, development, and growth, which contribute to our Trust's outstanding reputation.

As an integrated primary care and mental health Trust, NHFT provides a comprehensive range of physical, mental health, and specialty services in both hospital and community settings. Our patient-centered approach ensures that care is accessible, with many services available in home, workplace, or educational environments.

Key Qualifications

Essential Skills

  • Ability to communicate confidentially and sensitively with staff and management.
  • Approachable demeanor and accessibility to colleagues within a collaborative framework.
  • Strong time management skills.
  • Flexibility to adapt to changing circumstances.
  • Capability to thrive in a challenging environment.
  • Consistent reliability and an empathetic communication style that fosters a supportive team culture.
  • Aptitude for managing interruptions and inquiries throughout the workday.
  • Professional and helpful attitude with a willingness to acquire new skills and systems.

For comprehensive details regarding the advertised role, please refer to the job description located under the Supporting Documents section. The complete person specification can be accessed under the About You section of the document.

Experience Requirements

Essential

  • Proficiency in producing reports and data using IT applications such as PowerPoint, Teams, and Microsoft Office.
  • Experience in effective engagement and communication with individuals at all organizational levels.
  • Excellent organizational skills and the ability to establish and maintain office systems while implementing improvements.

Desirable

  • Prior experience in a correctional environment.

Behavioral Competencies

Essential

  • Willingness to participate in relevant training and a commitment to ongoing professional development.
  • Dependability and consistency, demonstrating empathy and fostering an open communication style within the team.
  • Experience working within a jointly commissioned partnership model.
  • Understanding of professional boundaries.