Healthcare Support Worker
3 weeks ago
We are seeking experienced healthcare professionals to join our urgent care team as part of our community-based services. Successful applicants will work in the community visiting patients who are under the care of our urgent community response service or virtual ward. Supported by registered clinicians and our senior doctor, you will work using your own initiative to provide high-quality patient care. The role includes visiting patients in their own homes to undertake observations, venupuncture, wound reviews, and other assessments.
Main Duties of the Job
As part of our community-based team, you will visit patients to provide patient care, administrative, and other departmental-related duties, as directed by a registered practitioner to ensure safe, timely, and compassionate care for patients. Your responsibilities will include assessing patients' conditions, completing delegated diagnostic tasks, and providing formal verbal and/or written advice to patients and/or their carers within your remit. You will also liaise closely with registered colleagues and ancillary staff to ensure the service operates efficiently.
About Us
Our vision is to provide high-quality, sustainable healthcare that supports patients to stay well and at home for as long as possible. We are an ambitious at-scale primary care organisation with a passion for integration and innovation. We provide enhanced evening and weekend access to General Practice, deliver at-scale services to improve the health and wellbeing of the populations we serve, and offer home visiting and community services, virtual ward services, and advice to ambulance crews to help patients remain at home or to see the most appropriate secondary care team.
Job Responsibilities
1. Working as part of a team, visit patients at home to provide high-quality patient care. 2. Assist in delivering a high standard of holistic care to patients, promoting their equality and dignity at all times. 3. Maintain confidentiality and be polite at all times. 4. Communicate effectively with other members of the team to ensure all appointments are coordinated efficiently. 5. Assist with the preparation, cleanliness, and tidiness of all equipment. 6. Ensure professional interactions with patients in person and on the telephone. 7. Accurately enter patient details on all digital systems. 8. Assist with dressing and undressing as required. 9. Support and adhere to chaperone policies. 10. Support review of patients by performing and reporting on clinical observations of patients' temperature, pulse, respiration rate, and blood pressure. 11. Obtain measurement of patients' height and weight and perform urinalysis if required. 12. Obtain swabs, blood samples, skin scrapings, nail clippings, urine, stool, and sputum specimens as requested. 13. Give formal verbal and/or written advice to patients and/or their carers within your remit. 14. Liaise closely with registered colleagues and ancillary staff to ensure the service operates efficiently. 15. Support registered professionals with clinical activities. 16. Report any problems, accidents, or incidents to the practitioner in charge and adhere to organisational policy and procedures. 17. Ensure stock levels and equipment are maintained, and exercise care and economy in the use of supplies and equipment. 18. Routine checking of resuscitation and other equipment. 19. Ensure maintenance of good relationships within the department and other areas of the organisation. 20. Attend in-service training as required. 21. Undertake and complete relevant competency packages. 22. Highlight additional training requirements relevant to your role and identify when mandatory training is due for updates. 23. Participate in your own appraisal and review process. 24. Keep up to date with current changes in practice and share the knowledge within the team.
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