Facilities Helpdesk Manager
2 days ago
We are seeking an experienced Facilities Helpdesk Manager to join our team at Adore Recruitment Ltd. As a key member of our management team, you will be responsible for ensuring the efficient day-to-day running of our Help Desk, managing a team of Help Desk Coordinators, and providing motivational support and assistance.
Key Responsibilities:- Manage and support the Help Desk Supervisor
- Manage Help Desk Coordinators, including disciplinaries and working with HR and the Managing Director
- Conduct appraisals for Help Desk staff
- Attend and participate in Operations meetings and monthly meetings with the Managing Director to report on Help Desk targets, progress, and any issues
- Hold weekly/monthly meetings with Help Desk Staff to discuss client progress and issues
- Work closely with the Operations Manager to train new and existing staff
- Hold weekly/fortnightly meetings with the Operations Manager to discuss Help Desk issues, progress, and process
- Manage job allocations, levels of work coming in, and check information on jobs
- Handle customer escalations
- Oversee quotes
- Ensure Help Desk Coordinators are on top of jobs and they are being dealt with correctly
This is an exciting opportunity for an experienced Facilities Helpdesk Manager looking for the next step in their career. If you have a passion for providing full Help Desk Management and Supervision to a team, we want to hear from you.
-
Facilities Operations Manager
2 weeks ago
Bowers Gifford, United Kingdom Adore Recruitment Ltd Full timeJob Title: Facilities Operations ManagerJob Type: Full-timeLocation: BasildonJob Description:We are seeking an experienced Facilities Operations Manager to join our team at Adore Recruitment Ltd. As a Facilities Operations Manager, you will be responsible for the day-to-day management of our facilities help desk, ensuring that all tasks are completed...
-
Facilities Operations Manager
2 weeks ago
Bowers Gifford, United Kingdom Adore Recruitment Ltd Full timeJob Title: Facilities Operations ManagerJob Type: Full-timeLocation: BasildonJob Description:We are seeking an experienced Facilities Operations Manager to join our team at Adore Recruitment Ltd. As a Facilities Operations Manager, you will be responsible for the day-to-day management of our facilities help desk, ensuring that all tasks are completed...
-
Helpdesk Administrator
2 months ago
Stoke Gifford, United Kingdom GRAHAM Group Full timeAbout The Role At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and...
-
Helpdesk Administrator
2 weeks ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and effective resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...
-
Helpdesk Administrator
2 weeks ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and effective resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...
-
Helpdesk Administrator
2 weeks ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and efficient resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...
-
Helpdesk Administrator
3 weeks ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and efficient resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...
-
Helpdesk Operations Specialist
6 days ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout GRAHAM GroupWe're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.Job SummaryWe're seeking an experienced Helpdesk Administrator to join our team in Bristol. As a Service Administrator, you'll be...
-
Helpdesk Operations Specialist
5 days ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout GRAHAM GroupWe're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.Job SummaryWe're seeking an experienced Helpdesk Administrator to join our team in Bristol. As a Service Administrator, you'll be...
-
Helpdesk Administrator
1 week ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and effective resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...
-
Helpdesk Administrator
1 week ago
Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full timeAbout The RoleAt GRAHAM Group, we're a leading provider of Total FM services, committed to delivering exceptional experiences for our clients and partners.Your Key Responsibilities:Manage and prioritize service requests, ensuring timely and effective resolution.Coordinate with maintenance teams and supply chain partners to allocate and track work...
-
Document Controller
2 weeks ago
Bowers Gifford, United Kingdom Adore Recruitment Ltd Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Document Controller to join our team at Adore Recruitment Ltd. As a Document Controller, you will play a crucial role in supporting the Integrated Management System (IMS) and working closely with the SHEQ/COO team to develop and maintain the IMS system.Key ResponsibilitiesAssist with the...
-
Document Controller
2 weeks ago
Bowers Gifford, United Kingdom Adore Recruitment Ltd Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Document Controller to join our team at Adore Recruitment Ltd. As a Document Controller, you will play a crucial role in supporting the Integrated Management System (IMS) and working closely with the SHEQ/COO team to develop and maintain the IMS system.Key ResponsibilitiesAssist with the...
-
Operations Manager
2 weeks ago
Bowers Gifford, United Kingdom Freight Personnel Full timeJob DescriptionFreight Personnel is seeking a highly skilled and experienced Operations Manager - Freight and Logistics to join our team. As a key member of our management team, you will be responsible for driving the development and innovation of our 3PL product and managing third-party logistics service providers to enhance relationships.Key...
-
Operations Manager
2 weeks ago
Bowers Gifford, United Kingdom Freight Personnel Full timeJob DescriptionFreight Personnel is seeking a highly skilled and experienced Operations Manager - Freight and Logistics to join our team. As a key member of our management team, you will be responsible for driving the development and innovation of our 3PL product and managing third-party logistics service providers to enhance relationships.Key...
-
Training Delivery Manager
1 week ago
Stoke Gifford, United Kingdom Network Rail Full timeBrief Description We are now seeking a Training Delivery Manager (Maintenance) within Western and Wales region at Bristol training centre. This is an exciting opportunity to manage the operational delivery of training and assessing our workforce of the future. Are you a dynamic leader with a passion for developing talent and ensuring operational...
-
Training Support Manager
1 week ago
Stoke Gifford, South Gloucestershire, United Kingdom Network Rail Full timeAbout the RoleThe Training Support Manager will play a crucial role in identifying business needs and developing plans to enhance safety and performance within the regions. This involves being the principal point of contact for all aspects of training and competence, handling multiple requests and queries on a daily basis.Key ResponsibilitiesProvide verified...
-
Training Support Manager
2 weeks ago
Stoke Gifford, South Gloucestershire, United Kingdom Network Rail Full timeAbout the RoleThe Training Support Manager will play a crucial role in identifying business needs and developing plans to enhance safety and performance within the regions. This involves being the principal point of contact for all aspects of training and competence, handling multiple requests and queries on a daily basis.Key ResponsibilitiesProvide verified...
-
Training Support Manager
2 weeks ago
Stoke Gifford, United Kingdom Network Rail Full timeBrief Description What will you be doing? As a Training Support Manager, the role is there to identify business needs and create development plans to help the regions drive safety and performance. You will be the principal point of contact within the region with regards to all aspects of training and competence, dealing with multiple requests and...
-
Training Delivery Manager
1 week ago
Stoke Gifford, South Gloucestershire, United Kingdom Network Rail Full timeAbout the RoleThe successful candidate will play a pivotal role in ensuring the excellence and effectiveness of our training services. As the Training Delivery Manager at Network Rail, you will provide strategic leadership and operational planning, overseeing multi-disciplined teams of trainers to deliver top-tier training programs.Key ResponsibilitiesDirect...