Training Support Manager

2 weeks ago

Stoke Gifford, South Gloucestershire, United Kingdom Network Rail Full time

About the Role

The Training Support Manager will play a crucial role in identifying business needs and developing plans to enhance safety and performance within the regions. This involves being the principal point of contact for all aspects of training and competence, handling multiple requests and queries on a daily basis.

Key Responsibilities

  • Provide verified training requests for the planning team to action and communicate with various customers to secure information for training delivery.
  • Lead by example in all aspects of safety within the team and region, promoting a positive and safe working environment.
  • Build and develop productive relationships with route and central functions to secure accurate training demand aligned to customer targets and objectives.
  • Uncover future enhancement initiatives requiring workforce development through training interventions, facilitating accurate resource planning and optimal scheduling.
  • Triage and resolve issues relating to Public Relations for Network Rail Training across the organization, providing a positive customer experience.
  • Develop the training delivery plan for central projects to meet customer requirements, maximizing the effective utilization of resources available.
  • Be the primary customer interface for customer training demand, working with the centralized planning team on performance improvement initiatives and impact measurements to meet customer demand.
  • Deliver optimal utilization of facilities and resources through effective monitoring and reporting of demand and efficient planning and forecasting for the organization.
  • Maintain effective relationships within Network Rail Training, maximizing the utilization of training places for the organization.
  • Develop reporting and communication strategies that deliver business intelligence to the Route, maximizing staff competence.
  • Actively contribute to the Network Training business planning process to secure relevant budget for required customer-defined activities.
  • Provide support to the Head of Regional Training for customer development activity at Functional Director and Route Managing Director level, representing Network Rail within the industry community to enhance cross-industry efficiency and cost reduction.

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