Facilities Operations Manager

2 weeks ago


Bowers Gifford, United Kingdom Adore Recruitment Ltd Full time

Job Title: Facilities Operations Manager

Job Type: Full-time

Location: Basildon

Job Description:

We are seeking an experienced Facilities Operations Manager to join our team at Adore Recruitment Ltd. As a Facilities Operations Manager, you will be responsible for the day-to-day management of our facilities help desk, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:

  • Manage and support the help desk supervisor
  • Manage Helpdesk Co-ordinators, including disciplinaries and working with HR and Managing Director
  • Conduct appraisals for help desk staff
  • Attend and participate in operations meetings and monthly meetings with Managing Director to report on help desk targets, progress, and any issues
  • Hold weekly/monthly meetings with help desk staff to discuss client progress and issues
  • Work closely with operations manager to train new and existing staff
  • Hold weekly/fortnightly meetings with operations manager to discuss help desk issues, progress, and process
  • Manage job allocations, levels of work coming in, and check information on jobs
  • Handle customer escalations
  • Oversee quotes
  • Ensure help desk coordinators are on top of jobs and they are being dealt with correctly

Requirements:

  • Experience as a facilities help desk manager
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of facilities management principles and practices

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A supportive and collaborative team environment


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