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Facilities Helpdesk Manager

2 months ago

Bowers Gifford, United Kingdom Adore Recruitment Ltd Full time
Facilities Helpdesk Manager

We are seeking an experienced Facilities Helpdesk Manager to join our team at Adore Recruitment Ltd. As a key member of our management team, you will be responsible for ensuring the efficient day-to-day running of our Help Desk, managing a team of Help Desk Coordinators, and providing motivational support and assistance.

Key Responsibilities:
  • Manage and support the Help Desk Supervisor
  • Manage Help Desk Coordinators, including disciplinaries and working with HR and the Managing Director
  • Conduct appraisals for Help Desk staff
  • Attend and participate in Operations meetings and monthly meetings with the Managing Director to report on Help Desk targets, progress, and any issues
  • Hold weekly/monthly meetings with Help Desk Staff to discuss client progress and issues
  • Work closely with the Operations Manager to train new and existing staff
  • Hold weekly/fortnightly meetings with the Operations Manager to discuss Help Desk issues, progress, and process
  • Manage job allocations, levels of work coming in, and check information on jobs
  • Handle customer escalations
  • Oversee quotes
  • Ensure Help Desk Coordinators are on top of jobs and they are being dealt with correctly

This is an exciting opportunity for an experienced Facilities Helpdesk Manager looking for the next step in their career. If you have a passion for providing full Help Desk Management and Supervision to a team, we want to hear from you.