Fitness Experience Coordinator

1 week ago

Stoke Gifford, South Gloucestershire, United Kingdom Everlast Gyms Full time

Main Responsibilities:

  • To deliver exceptional member experiences and ensure a welcoming atmosphere in our club.
  • To support the sales and retention of memberships through outstanding customer service and relationship building.
  • To maintain high cleaning and hygiene standards in the club, contributing to a safe and healthy environment for members and staff.
  • To be a reliable key holder, covering shifts as required and ensuring the club's security and operations run smoothly.
  • To have a good understanding of our membership software system and use it effectively to manage member interactions and data.
  • To stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, and actively participate in these initiatives.
  • To collaborate with the Fitness Manager to drive gym floor engagement and success.
  • To ensure that you have experienced and can promote our products and services to members.
  • To maintain the cleanliness of our facilities to the highest standard, taking an active role in upkeep and working with the team to achieve this.
  • To drive secondary spend KPI targets and contribute to the club's commercial success.
  • To handle member complaints professionally and ensure that relevant managers are informed.

Requirements:

  • To be an outgoing and positive individual with excellent communication skills.
  • To be competent in all administrative duties and able to use our systems effectively.
  • To be driven, ambitious, and eager to learn and develop skills specific to the role.
  • To be willing to participate in learning and development opportunities to progress both competencies and career.
  • To be able to drop into operational key holder duties as required by the business.
  • To be passionate about fitness, administration, and customer service.
  • To be flexible and able to work shifts to suit the business needs, as well as take on additional duties to support colleagues.
  • To be target-focused and committed to supporting the club in achieving sales and retention targets.

Additional Information:

We're a dynamic and ambitious company that's always looking for talented individuals to join our team. If you're passionate about fitness, administration, and customer service, and you're looking for a challenging and rewarding role, we'd love to hear from you.

We're committed to providing our employees with the opportunity to develop their skills and progress their careers. If you're eager to learn and take on new challenges, we'd be happy to discuss this role further with you.

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