Service Account Manager

6 days ago


Bowers Gifford, United Kingdom Gilbarco Veeder-Root Full time
{"title": "Service Account Manager", "description": "Job Summary

We are seeking a skilled Service Account Manager to join our team at Gilbarco Veeder-Root. As the face of the company for our key accounts, you will be responsible for fostering and nurturing relationships at all levels, driving contract profitability, and identifying growth opportunities.

Key Responsibilities
  • Work closely with our operational and project delivery teams to ensure continuous improvement and delivery for our customers.
  • Drive contract profitability and identify growth opportunities through account-specific KPIs/SLAs.
  • Identify, resolve, and manage client issues/concerns from start to finish in a timely manner.
  • Carry out regular customer meetings and account reviews with your clients, in addition to running internal review updates with the internal senior management team.
Requirements
  • Proven track record in all aspects of account management coupled with the ability to foster and nurture relationships at all levels.
  • Good communication skills at all levels, verbal and written, along with previous experience of presenting.
  • Ability to grasp and understand our business.
  • Client-minded with strong communication, collaboration, and negotiation skills.
  • A strategic thinker constantly considering the impact of internal and external actions on how you manage your account.
  • Good analytic skills, able to review data and use it to provide insights – internally and externally.
  • Exceptional organization skills with the ability to manage multiple projects, admin, and clients.
About Us

Gilbarco Veeder-Root is the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, we have delivered value, built extraordinary teams, and earned customer trust for over 150 years.

", "lang_code": "en-US"}

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