French Speaking Cycling Brand Ambassador

5 days ago


London, Greater London, United Kingdom French Selection UK Full time

Job Title: French Speaking Cycling Brand Advisor

Company: French Selection UK

Job Type: Full-time

Location: Remote (with occasional office visits)

Salary: Up to £28,000 per annum

About the Role:

We are seeking a highly skilled and experienced French speaking Cycling Brand Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, driving sales conversions, and increasing customer engagement.

Key Responsibilities:

  • Provide high-level customer service to clients through various channels, including live chat, email, video chat, and phone.
  • Drive customer engagement and suggestive selling through product knowledge and expertise.
  • Organize, process, and report on eCommerce platform issues.
  • Manage financial transactions, such as refunds and vouchers.
  • Proactively reach out to customers to ensure a successful customer journey.
  • Assist with operations of the eCommerce platform and report on customer issues.
  • Attend weekly departmental meetings and factory training sessions as required.
  • Work with other departments to ensure consistent customer service levels across the company.
  • Escalate customer feedback and ideas for improvement.

Requirements:

  • Fluency in both French and English at business level.
  • Able to understand customer needs and meet sales targets.
  • Able to improve and set up new processes when required.
  • Familiar with a customer service platform such as Salesforce.
  • Excellent communication and people skills, with a genuine desire to provide the best service.
  • A team player who will contribute to the continuous improvement of the department and company.
  • Able to work remotely and in the office when required.
  • Interest in cycling, outdoors activities, or other sports.

About French Selection UK:

We are a leading UK-based consultancy specializing in the recruitment of bilingual and multilingual professionals for international business. We are the leading recruitment consultancy for German, French, Italian, and Spanish speaking positions. We also recruit for positions with other languages, such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese, and Arabic.



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