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French Speaking Cycling Brand Ambassador
2 months ago
About French Selection UK
We are a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business. Our expertise lies in the recruitment of candidates with languages such as French, German, Italian, Spanish, Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese, and Arabic.
About the Role
We are seeking a highly skilled French speaking Cycling Brand Advisor to join our team. As a Cycling Brand Advisor, you will be responsible for providing a high level of customer service to all customers by using a wide variety of channels to resolve their enquiries and increasing the customer base by driving sales conversions.
Main Responsibilities
- Support customer enquiries within brand values and expected KPIs
- Provide support through channels such as live chat, email, video chat, and phone
- Drive customer engagement, suggestive selling, and share product knowledge
- Organise, process, and report on eCommerce platform
- Manage financial transactions such as refunds and vouchers
- Proactively reach customers to ensure their customer journey is successfully completed
- Assist with operations of the ecommerce platform by reporting on issues faced by customers
- Attend weekly departmental meetings and factory training sessions when required
- Work with other departments to ensure consistent customer service levels across the company
- Escalate customer feedback and ideas for improvement
Requirements
- Fluency in both French and English at business level
- Able to understand customer needs and meet sales targets
- Able to improve and set up new processes when required
- Familiar with a customer service platform such as Salesforce
- Excellent communication and people skills, genuine desire to provide the best service
- Team player who will contribute to the continuous improvement of the department and company
- Able to work remotely and in the office when required
- Interest in cycling, outdoors activities, or other sports