Customer Care Representative
3 weeks ago
Join our dynamic Customer Service team as a Customer Service Advisor
This role is a full-time position requiring 39 hours per week, including occasional Saturday and bank holiday shifts.
As a Customer Service Advisor, you will be the initial point of contact for customer inquiries, necessitating a vibrant, understanding demeanor and the ability to offer suitable solutions across diverse scenarios. You will become part of a committed and supportive team that actively engages with a high volume of inquiries, feedback, and concerns through various communication channels daily.
Key responsibilities include:
- Responding to customer inquiries via live chat, telephone, and email.
- Conducting follow-up calls to customers - no cold calling involved.
- Collaborating with internal departments and suppliers to address customer issues.
- Maintaining accurate records to aid departmental reporting.
- Participating in meetings to stay informed about the latest business developments.
- Representing our brand positively during customer interactions.
Required experience and skills:
- Previous experience in customer service within a fast-paced environment.
- Familiarity with live chat and customer support ticketing systems is advantageous but not mandatory.
- Ability to deliver outstanding customer service while balancing company and customer needs.
- Confidence in conflict resolution and maintaining composure under pressure.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Capability to work independently as well as collaboratively within a team.
We also provide a variety of benefits, including discounts in our stores, complimentary parking for all team members, access to a colleague portal with additional retail discounts, and more.
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