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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated individual to join our Driver Success Team as a Customer Service Representative. As a key member of our team, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the highest level of support and guidance.
Key Responsibilities- Provide critical and educational intervention for customers, coaching them on how to improve their driving behaviors.
- Ensure compliance with regulatory guidelines, including those set by the Financial Conduct Authority (FCA).
- Work closely with the Driver Success Team to identify customer demographics and develop targeted strategies to support them.
- Establish and maintain effective relationships with customers, providing them with industry-leading expertise and support.
- Ensure that business standards, policies, and procedures are maintained, and that customer needs are met.
- Liaise with other areas of the business to ensure seamless customer service delivery.
- Assist other team members as needed, and contribute to the overall success of the team.
- A positive and proactive attitude, with a strong commitment to customer service.
- Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Great listening skills, with the ability to empathize with customers and provide tailored solutions.
- High level of accuracy and attention to detail, with the ability to manage multiple tasks and priorities.
- Good problem-solving skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Ability to multi-task and manage time effectively, with a strong focus on meeting deadlines.
- Excellent customer service skills, with a confident and pleasant telephone manner.
- Previous experience in the insurance or financial services industry, with a strong understanding of regulatory guidelines and compliance procedures.
Acorn Insurance & Financial Services LTD is a leading provider of motor insurance solutions, with a strong reputation for delivering exceptional customer service and support. We are committed to helping our customers find the right policy for their needs, and to providing them with the peace of mind that comes with high-quality insurance.
We offer a comprehensive range of benefits and perks, including enhanced annual leave entitlement, additional buy and sell holidays, company sick pay scheme, and a generous company pension scheme. We also offer a comprehensive mental health support system, a wide network of mental health first aiders, and a range of other benefits and rewards.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].
