Customer Service Representative

2 months ago


Liverpool, Liverpool, United Kingdom Sandstone Care Group Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist at Oak Springs Care Home. As a key member of our front desk team, you will be responsible for providing exceptional service to our residents, visitors, and staff.

Key Responsibilities
  • Manage the visiting booking system and ensure accurate and up-to-date records
  • Answer telephone calls in a professional and courteous manner
  • Open the door to all visitors and provide a warm welcome
  • Maintain high standards within the care home environment, including cleanliness and organization
  • Work flexibly as part of a team to ensure our residents' needs are met
Benefits
  • Free uniform and meals
  • Discounts on high street retailers
  • Refer a Friend scheme with a £250 bonus
  • Flexible pay and management tips
  • Free wellbeing programme
  • Employee recognition scheme
  • Pension scheme
  • In-house training and career opportunities
What We're Looking For
  • A positive outlook and warm personality
  • Able to demonstrate a genuine interest in working in the health and social care sector, with experience in a similar role essential


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