Private Patient Liaison Officer

3 weeks ago

Chelmsford, Essex, United Kingdom Ramsay Health Care Full time

Position Overview

Role: Private Patient Liaison Officer

Location: Springfield, Chelmsford

Employment Type: Full-time, hours per week

Compensation: Competitive salary based on experience + Benefits

About the Role:

An exceptional opportunity has emerged for a skilled, motivated, and committed professional to become part of the Private Patient Team at Springfield Hospital. This role is integral to ensuring a seamless experience for our private patients.

As a Private Patient Liaison Officer, you will thrive in a dynamic and fast-paced environment, demonstrating enthusiasm and a proactive mindset to meet the diverse needs of our service. You will possess the ability to adapt to requests from medical professionals and colleagues while working independently.

The ideal candidate will exhibit excellent interpersonal skills, confidently engaging with a variety of stakeholders, including medical consultants, administrative staff, and patients. This multifaceted position encompasses delivering outstanding customer service to our private patient demographic, alongside an understanding of marketing strategies and revenue generation.

Key Qualifications:

  • Proven customer service expertise
  • Proficient in managing a portfolio of private patients from initial inquiry to admission
  • Strong computer proficiency, particularly in MS Office
  • Excellent communication skills, both verbal and written
  • Professional appearance and demeanor
  • Results-oriented with a focus on achieving goals
  • Experience in private healthcare is advantageous

Employee Benefits:

  • 25 Days Annual Leave + Bank Holidays (prorated)
  • Private Pension Plan with employer matching up to 5% after qualifying period
  • Flexible working hours where feasible
  • Enhanced Parental Leave Policies
  • Comprehensive Private Healthcare for employees and dependents, including online GP access
  • Life Assurance (Death in Service)
  • Complimentary Training and Development opportunities through the Academy
  • Free on-site parking for employees
  • Access to over 8,000 discounts and special offers via benefits portal
  • Discounted cinema tickets available through dedicated portal
  • Participation in the Blue Light Card Scheme
  • Attractive enhancement rates for permanent and bank roles: 30%–100% for evenings, weekends, and holidays

About Ramsay Health Care:

Ramsay Health Care UK is a reputable global hospital network with over 50 years of experience, operating in 11 countries and employing 77,000 staff who care for 8 million patients annually. We are recognized as a leading provider of independent hospital services in England, maintaining a strong partnership with the NHS.

Our culture values individuals with a positive attitude who aspire to make a meaningful impact in their roles. We believe that our employees are the cornerstone of our success.

We are dedicated to fostering a supportive environment for our staff and patients, with a commitment to safety and quality care at the forefront of our mission. We invite you to be part of our journey in delivering exceptional healthcare services.

Our Commitment:

We are committed to equality of opportunity for all candidates. This position is subject to background and DBS checks.

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