Department Manager

5 days ago

London, Greater London, United Kingdom Balenciaga UK Ltd. Full time

About the Role

We are seeking a highly skilled Department Manager to join our team at Balenciaga UK Ltd. in a menswear concession role.

Key Responsibilities

  • Implement business development plans and ensure follow-up with the management team.
  • Analyse business results and assign targeted goals to the department team.
  • Communicate high-quality feedback and reporting to the Associate Store Director or Store Director.
  • Build relationships with Inventory and Buying stakeholders and proactively communicate requirements.
  • Monitor the business environment and keep the store team informed about store performance.

Talent Leadership and Development

  • Create a positive work environment consistent with Balenciaga behaviours.
  • Build strong relationships with Recruitment and HR partners to identify, attract, recruit, develop, and retain talent.
  • Motivate and challenge the team to drive business results and job satisfaction.

Brand Promotion

  • Behave as a Balenciaga Ambassador and sustain and promote the culture of the brand internally and externally.
  • Ensure Balenciaga Signature and Client experience are executed and consistent over time.
  • Assure the recruitment, development, and retention of clients from beginners to VVICs.

Process Management

  • Ensure all processes are compliant with legal, safety, security, internal requirements, sustainability, and HR guidelines.
  • Execute team planning on a weekly and monthly basis and communicate this to the Assistant Store Manager/Director and Store Manager/Director.
  • Challenge and improve current processes to ensure efficiency and effectiveness.

Key Performance Indicators (KPIs)

  • Business: sales density, conversation rate, UPT, cross-selling rate, transactions.
  • Team: sales productivity, training completion rate, turnover rate, absence levels.
  • Client: local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects, Retention Rate.
  • Process: CRM, Omnichannel, back of house.

About You

  • Product sensitivity and a strong market/fashion trends knowledge, paired with strong cultural awareness.
  • Proven experience in line management.
  • Significant experience in the luxury industry with a strong client portfolio and clientelling mindset.
  • Excellent organizational skills with the ability to manage and prioritize a high volume of tasks.
  • High attention to detail with exceptional written and oral communication skills.
  • A positive attitude and a willingness to learn and improve.
  • Strong digital skills.

Why Work with Us?

Balenciaga UK Ltd. is committed to supporting your professional development within the House or in the Kering group. We empower leaders to create, build, and sustain high-performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga UK Ltd. is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviours.

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