Core Banking Support Specialist

4 weeks ago


Wellingborough, Northamptonshire, United Kingdom Weatherbys Banking Group Full time

APPLICATIONS SUPPORT CONSULTANT
HYBRID ROLE

POSITION OVERVIEW

In this role, you will deliver assistance to banking personnel on Core Banking and Online Banking systems, manage configured interfaces, document workflows, support testing activities, and collaborate within a compact Applications support team.

Your responsibilities will include working closely with managed service partners to ensure exceptional Business As Usual (BAU) support and service management for the organization, as well as collaborating with the broader IT team to facilitate their operations.

WHY WORK WITH US?

Joining our team means becoming part of a supportive environment that prioritizes learning and development. With innovative applications and technologies, alongside numerous exciting projects on the horizon, there will be ample opportunities for professional growth.

We are prepared to offer a competitive salary of up to £48,000 per annum, depending on experience. Our benefits package includes 25 days of annual leave (increasing to 28 with tenure), private health insurance, income protection, enhanced parental leave, and a pension scheme. For a comprehensive overview of our benefits, please refer to our resources.

Based at our headquarters, you will enjoy the flexibility of working from home up to three days a week.

YOUR DAILY RESPONSIBILITIES

  • Taking charge of incidents and service requests submitted by internal users, primarily related to Oracle and Flexcube applications.
  • Coordinating with external partners to address production issues as necessary and maintaining a thorough log for incident reporting.
  • Managing maintenance and administrative tasks, including parameterization changes through Change Control and Defect Management.
  • Proactively collaborating with development, business change, and testing teams to provide essential support.
  • Monitoring scheduled production batch jobs and following escalation procedures for any job failures.
  • Planning and delivering user training on key operational processes as needed.

QUALIFICATIONS WE SEEK

  • Hands-on experience in production support with any Core Banking solution.
  • Familiarity with key application parameterizations and third-party integrations.
  • Basic SQL skills; you don’t need to be an expert but should be able to write queries.
  • Basic skills in Unix shell scripting.
  • Ability to communicate concepts, issues, and risks to both technical and non-technical audiences.

PREFERABLE ADDITIONAL SKILLS

Experience with Oracle Flexcube and/or OBDX is advantageous.

Java programming skills would be a plus.

ABOUT US

Weatherbys is recognized as one of the leading independent banking groups in the UK, having received the accolade of Private Bank of the Year at the Spear's UK Wealth Management awards in recent years. With ambitious growth plans, we are continually evolving and looking to the future, always placing our clients at the center of our operations. Discover more about us and our vision.

JOIN US IN SHAPING THE FUTURE OF BANKING.


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