Technical Support and Application Analyst
3 weeks ago
APPLICATION SUPPORT CONSULTANT
HYBRID ROLE
POSITION OVERVIEW
In this role, you will be responsible for assisting banking personnel with Core Banking and Online Banking systems, managing configured interfaces, documenting procedures, supporting testing efforts, and collaborating within a compact Applications support team.
Your collaboration with managed service partners will be essential in delivering exceptional Business As Usual (BAU) support and service management to the organization, as well as working alongside the broader IT team to facilitate their operations.
REASONS TO JOIN OUR TEAM
By joining us, you will become part of a team that fosters a supportive environment where continuous learning and professional growth are prioritized. With access to advanced applications and technologies, along with numerous exciting projects on the horizon, there will be ample opportunities for you to engage and contribute.
We are prepared to offer a competitive salary of up to £48,000 per annum, depending on experience. Our benefits package includes 25 days of annual leave (increasing to 28 with tenure), private health insurance, income protection, enhanced parental leave, and a pension scheme. For a comprehensive overview of our benefits, please refer to our internal resources.
Working from our headquarters, you will enjoy the flexibility to work remotely for up to three days each week.
YOUR DAILY RESPONSIBILITIES
- Managing incidents and service requests submitted by internal clients, primarily related to Oracle and Flexcube applications.
- Coordinating with external partners to resolve production issues as necessary and maintaining a thorough log for incident reporting.
- Overseeing maintenance and administrative tasks, including parameterization changes as needed through Change Control and Defect Management processes.
- Proactively collaborating with development, business change, and testing teams to provide vital support.
- Monitoring scheduled production batch jobs and following escalation protocols for any job failures.
- Planning and delivering user training on essential operational processes as required.
QUALIFICATIONS WE SEEK
- Practical experience in production support for any Core Banking product.
- Familiarity with key application parameterizations and third-party integrations.
- Basic proficiency in SQL, with the ability to write queries.
- Fundamental skills in Unix shell scripting.
- Capability to communicate concepts, issues, and risks to both technical and non-technical audiences.
PREFERABLE ADDITIONAL SKILLS
Experience with Oracle Flexcube and/or OBDX systems is advantageous.
Proficiency in Java programming would be beneficial.
ABOUT US
Weatherbys is recognized as one of the premier independent banking groups in the UK, having been awarded Private Bank of the Year at the Spear's UK Wealth Management awards in recent years. As a forward-thinking organization with ambitious growth objectives, we are continuously evolving while keeping our clients at the forefront of our operations. To learn more about our vision and values, please explore our resources.
JOIN US IN SHAPING THE FUTURE OF BANKING.
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