Technical Support Specialist

2 months ago


Wellingborough, Northamptonshire, United Kingdom GXO Logistics, Inc. Full time
Compensation and Benefits Package

We offer a competitive salary of up to £31,000 per annum, along with a comprehensive benefits package that includes:

  • A company-sponsored pension scheme
  • Private medical and dental insurance
  • A 24/7 online GP service
  • Life assurance
  • A fully comprehensive employee assistance program
  • Access to our MyBenefits platform, offering a variety of high street discounts, a cycle-to-work scheme, cashback cards, a savings scheme, and more
Key Responsibilities

As a key member of our team, you will be responsible for:

  • Providing technical support and resolving system issues
  • Escalating complex issues to the correct teams
  • Investigating and resolving ad-hoc issues
  • Providing subject matter expertise for systems-related projects
  • Developing and maintaining reports as required by the operation and customers
Requirements

To succeed in this role, you will need:

  • Previous experience with WMS systems, with DLX knowledge being an advantage
  • Strong SQL query and report writing skills (training will be provided)
  • Excellent organizational and time management skills
  • A high level of general IT knowledge, including radio data terminals, printers, and PCs
  • Effective communication skills, both written and verbal


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