Technical Support Specialist
2 months ago
We offer a competitive salary of up to £31,000 per annum, along with a comprehensive benefits package that includes:
- A company-sponsored pension scheme
- Private medical and dental insurance
- A 24/7 online GP service
- Life assurance
- A fully comprehensive employee assistance program
- Access to our MyBenefits platform, offering a variety of high street discounts, a cycle-to-work scheme, cashback cards, a savings scheme, and more
As a key member of our team, you will be responsible for:
- Providing technical support and resolving system issues
- Escalating complex issues to the correct teams
- Investigating and resolving ad-hoc issues
- Providing subject matter expertise for systems-related projects
- Developing and maintaining reports as required by the operation and customers
To succeed in this role, you will need:
- Previous experience with WMS systems, with DLX knowledge being an advantage
- Strong SQL query and report writing skills (training will be provided)
- Excellent organizational and time management skills
- A high level of general IT knowledge, including radio data terminals, printers, and PCs
- Effective communication skills, both written and verbal
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