Technical Support Specialist

1 week ago


Wellingborough, Northamptonshire, United Kingdom Weatherbys Banking Group Full time

Role Overview

As a Technical Support Specialist at Weatherbys Banking Group, you will play a vital role in providing first-class support to our customers on Core Banking and Online Banking applications. You will work closely with our managed service partners to deliver exceptional BAU support and service management to the business.

Key Responsibilities

  • Take ownership of incidents and service requests raised by internal customers, primarily for Oracle and Flexcube application.
  • Liaise with third parties to support Production issues as required and maintain a detailed log to support incident reporting.
  • Take ownership of maintenance / administrative functions including parameterization changes where required through Change Control / Defect Management.
  • Proactively work closely with development, business change and test teams to provide essential support.
  • Monitor the production scheduled batch jobs, follow escalation procedures for any job failures.
  • Plan and provide user training on key operational processes as required.

Requirements

  • Hands-on production support experience with any Core Banking product, ideally.
  • Understanding of key application parameterisations and third-party integrations.
  • Experience of Oracle Flexcube and/or OBDX is essential.
  • You don't need to be an expert with SQL, but you will be able to write it.
  • Basic Unix shell scripting skills.
  • Ability to convey concepts, issues and risks to technical as well as non-technical audience.

About Us

Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear's UK Wealth Management awards in both 2021 and 2023. We are continually evolving and looking to the future, but always put our clients at the heart of everything we do.



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