Application and Technical Support Specialist

2 weeks ago


Wellingborough, Northamptonshire, United Kingdom Weatherbys Banking Group Full time
About the Role

As a key member of our Applications Support team, you will play a vital role in providing exceptional support to our bank users on Core Banking and Online Banking applications. You will work closely with our managed service partners to deliver first-class BAU support and service management to the business, and collaborate with the wider IT team to support their functions.

Key Responsibilities
  • Provide timely and effective support to internal customers on Oracle and Flexcube applications.
  • Liaise with third-party vendors to resolve production issues and maintain detailed logs for incident reporting.
  • Take ownership of maintenance and administrative functions, including parameterization changes through Change Control and Defect Management.
  • Work closely with development, business change, and test teams to provide essential support and ensure seamless application functionality.
  • Monitor production scheduled batch jobs and follow escalation procedures for any job failures.
  • Plan and deliver user training on key operational processes as required.
Requirements
  • Hands-on production support experience with Core Banking products, preferably with Oracle Flexcube and/or OBDX.
  • Understanding of key application parameterisations and third-party integrations.
  • Experience with SQL and basic Unix shell scripting skills.
  • Ability to communicate complex technical concepts to both technical and non-technical audiences.
Desirable Skills
  • Java programming skills.
About Us

Weatherbys Banking Group is a leading independent banking group in the UK, renowned for its exceptional client service and innovative approach to banking. We are committed to delivering exceptional customer experiences and driving growth through technology and innovation.



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