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Customer Relationship Operations Support Specialist
2 months ago
About the Role:
We are seeking a highly skilled and experienced Customer Relationship Operations Support professional to join our team at NHS Arden and Greater East Midlands Commissioning Support Unit. As a key member of our Commercial Directorate, you will play a vital role in ensuring the smooth operation of our CRM system, providing exceptional support to our users, and contributing to the success of our business development initiatives.
Key Responsibilities:
- Manage and maintain the CRM platform, including user account creation, data management, dashboard and report development, and system upgrades.
- Provide training and administrative support to users of the CRM system, ensuring they are aware of corporate data input and reporting requirements.
- Coordinate and deliver CRM support activities, ensuring all customer details are up-to-date and accurate.
- Support the population of the CRM system with customer updates, contract information, and pipeline opportunities.
- Assist with the production of organisational performance reports and metrics.
- Develop and maintain system design and user documentation.
- Participate in working groups to identify enhancements and improvements to the system and CRM processes.
Requirements:
- Experience in a CRM or Sales Support role, with knowledge of CRM or account management methodologies.
- Degree-level qualification or equivalent.
- Proven ability to design and manage programmes of work within Salesforce.
- Expert understanding of spreadsheet and relational database concepts.
What We Offer:
- A competitive salary with annual pay reviews.
- A generous annual leave entitlement.
- Membership of the NHS Pension Scheme.
- Flexible working and family-friendly policies.
- A wide range of in-house and external learning and development opportunities.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a covering letter, to [insert contact information].
