Customer Relationship Associate
3 weeks ago
We are the heart of energy in the UK, connecting the nation to reliable power. As an Associate Customer Relationship Manager at National Grid, you will be the voice of our customers, ensuring we know their needs and requirements. You will be responsible for managing customer relationships, resolving complaints, and capturing customer intelligence in our CRM system.
About You
- Proactively engage with customers to build and strengthen relationships.
- Log customer complaints and resolve them efficiently.
- Capture customer intelligence and feed insight into our business plan.
- Act as a data champion for our CRM system.
- Have basic knowledge of a TOCO and articulate it in a way that suits customer understanding.
- Understand customer needs and keep them updated via progress meetings and communications.
- Share knowledge and coach Assistant Relationship Managers.
What You Will Need
- Experience managing multiple customers or stakeholders.
- Proven ability to influence at a peer level.
- Commercial acumen and negotiation skills.
- Ability to thrive in a busy working environment.
- Experience in relationship and/or account management preferred.
- Experience in using a CRM system preferred.
What You Will Get
- A competitive salary.
- Generous benefits, including pension scheme, professional membership support, and family care benefits.
- Access to health, fitness, and wellbeing apps.
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