Customer Relationship Associate
16 hours ago
At National Grid, we operate the high-voltage transmission system in England and Wales, connecting customers to the grid. As an Associate Customer Relationship Manager, you will be the first point of contact for our customers, supporting them through our connections process and ensuring their needs are met.
The role is crucial in turning the UK's net zero ambitions into reality. You will proactively engage with customers, build relationships, and resolve complaints efficiently. You will also capture customer intelligence, feed insights into our business plan, and act as a data champion for our CRM system.
Key responsibilities include:
- Engaging with customers to build and strengthen relationships
- Resolving customer complaints quickly and efficiently
- Capturing customer intelligence in our CRM system and feeding insights into our business plan
- Acting as a data champion for our CRM system to ensure our data is accurate and aligns with our customer's pipeline
- Understanding customer needs and keeping them updated via progress meetings and communications
Requirements include:
- Experience of managing multiple customers or stakeholders
- Proven track record of being able to influence at a peer level
- Commercial acumen and negotiation skills
- Ability to thrive in a busy working environment with numerous activities running in parallel
National Grid offers a competitive salary, 26 days annual leave, and a generous contributory pension scheme. We also provide financial support for professional membership subscriptions, course fees, and study leave. Additionally, we offer access to benefits such as a share incentive plan, salary sacrifice car and technology schemes, and family care benefits.
At National Grid, we are passionate about operating our network safely and providing highly reliable quality of supply for our customers. We are committed to continually evolving, advancing, and improving our energy network to meet the needs of our customers.
For more information, please visit our website.
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