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Associate Customer Relationship Manager

1 month ago

Leamington Spa, Warwickshire, United Kingdom National Grid Full time

About National Grid

National Grid is a leading energy company that powers the nation. We're committed to delivering safe, reliable, and efficient energy solutions to our customers.

About the Role

We're seeking an Associate Customer Relationship Manager to join our Customer Connections team. As a key member of our team, you'll be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and providing exceptional customer service.

Key Responsibilities

  • Proactively engage with customers to understand their needs and preferences.
  • Log and resolve customer complaints in a timely and efficient manner.
  • Capture customer intelligence and insights to inform our business strategy.
  • Act as a data champion for our CRM system, ensuring accuracy and alignment with customer pipeline.
  • Have basic knowledge of TOCO and articulate complex concepts in a customer-friendly way.
  • Understand customer needs and keep them informed through regular progress meetings and communications.
  • Share knowledge, coach, and develop Assistant Relationship Managers.

Requirements

  • Experience in managing multiple customers or stakeholders.
  • Proven track record of influencing at a peer level.
  • Commercial acumen and negotiation skills.
  • Thrives in a fast-paced environment with multiple activities running in parallel.
  • Experience in relationship and/or account management preferred.
  • Experience in using a CRM system (Salesforce or similar) preferred.

What We Offer

  • Competitive salary of £41,000 - £48,000 based on experience.
  • 26 days annual leave plus eight statutory days.
  • The option to buy additional or sell holiday days.
  • Generous contributory pension scheme - we'll double-match your contribution to a maximum company contribution of 12%. Overall 18%.
  • Financial support for professional membership subscriptions, course fees, books, exam fees, and study leave.
  • Access to benefits such as a share incentive plan, salary sacrifice car and technology schemes, employee assistance lines, and matched charity giving.
  • Family care benefits, including a back-up care service for when usual care arrangements fall through (six paid days each year as standard, with the option to purchase further days).
  • Access to apps supporting health, fitness, and wellbeing.

Why Join Us?

National Grid is at the heart of energy in the UK, powering the nation and bringing energy to life. We're passionate about operating our network safely and providing highly reliable quality of supply for our customers. Join us and be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all.