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Customer Relationship Operations Support Specialist
2 months ago
The Customer Relationship Operations Support role is a vital part of ensuring we maintain a deep understanding of our customers, the opportunities being developed, and the insights of our market. Working closely with the Director - Bids & Development, Client Business Partner, and Customer Account Directors, you will be responsible for managing and administering the Customer Relationship Management (CRM) platform, coordinating the production of CRM dashboards and reports, supporting system usage, training users, and becoming the go-to person for the CRM platform.
Main Duties- Directly responsible for the operation of the Arden&GEM CRM platform, including management of the system, planning and providing training and support to users, production of dashboards and reports, data entry and data management, promotion of system use, and being an advocate for usage of the CRM system and underlying business processes.
- Promoting and directly supporting the use of the CRM system across the Commercial Directorate and wider organisation, engaging with members of the teams to better understand the growth requirements of the system and develop and launch implementation.
- Lead on the Customer Relationship support operations and administrative processes within the Commercial Directorate.
- Manage and maintain the CRM platform, including creation and maintenance of user accounts, data management, dashboards and reports, including ongoing development, customer contract registers, and customer contract updates.
We are a multi-award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and 'We invest in wellbeing'. We are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.
Benefits- A competitive salary with annual pay reviews.
- A generous annual leave entitlement starting at 27 days.
- Membership of the NHS Pension Scheme.
- Flexible working and family-friendly policies, including enhanced parental leave and pay.
- A wide range of in-house and external learning and development opportunities.
- Access to salary sacrifice and discount schemes.
- Access to employee assistance and occupational health services.
