Customer Relationship Operations Support Specialist

1 month ago


Leamington Spa, Warwickshire, United Kingdom NHS Arden and Greater East Midlands Commissioning Support Unit Full time
Job Summary

The Customer Relationship Operations Support role is a vital part of ensuring we maintain a deep understanding of our customers, the opportunities being developed, and the insights of our market. Working closely with the Director - Bids & Development, Client Business Partner, and Customer Account Directors, you will be responsible for managing and administering the Customer Relationship Management (CRM) platform, coordinating the production of CRM dashboards and reports, supporting system usage, training users, and becoming the go-to person for the CRM platform.

Main Duties
  1. Directly responsible for the operation of the Arden&GEM CRM platform, including management of the system, planning and providing training and support to users, production of dashboards and reports, data entry and data management, promotion of system use, and being an advocate for usage of the CRM system and underlying business processes.
  2. Promoting and directly supporting the use of the CRM system across the Commercial Directorate and wider organisation, engaging with members of the teams to better understand the growth requirements of the system and develop and launch implementation.
  3. Lead on the Customer Relationship support operations and administrative processes within the Commercial Directorate.
  4. Manage and maintain the CRM platform, including creation and maintenance of user accounts, data management, dashboards and reports, including ongoing development, customer contract registers, and customer contract updates.
About Us

We are a multi-award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and 'We invest in wellbeing'. We are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.

Benefits
  1. A competitive salary with annual pay reviews.
  2. A generous annual leave entitlement starting at 27 days.
  3. Membership of the NHS Pension Scheme.
  4. Flexible working and family-friendly policies, including enhanced parental leave and pay.
  5. A wide range of in-house and external learning and development opportunities.
  6. Access to salary sacrifice and discount schemes.
  7. Access to employee assistance and occupational health services.


  • Leamington Spa, Warwickshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Operations Support Assistant - Temporary RoleHays Specialist Recruitment Limited is seeking a highly skilled Operations Support Assistant to join our team on a temporary basis. As an Operations Support Assistant, you will play a crucial role in supporting our clients by answering corporate phone lines and triaging service requests.Key Responsibilities:Answer...


  • Leamington Spa, Warwickshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Operations Support Assistant - Temporary RoleHays Specialist Recruitment Limited is seeking a highly skilled Operations Support Assistant to join our team on a temporary basis. As an Operations Support Assistant, you will play a crucial role in supporting our clients by answering corporate phone lines and triaging service requests.Key Responsibilities:Answer...


  • Leamington Spa, Warwickshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Operations Support AssistantHays Specialist Recruitment Limited is seeking a highly skilled Operations Support Assistant to join our team on a temporary basis. As an Operations Support Assistant, you will play a crucial role in supporting our clients by answering corporate phone lines and triaging service requests.Key Responsibilities:Answering Corporate...


  • Leamington Spa, Warwickshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Operations Support AssistantHays Specialist Recruitment Limited is seeking a highly skilled Operations Support Assistant to join our team on a temporary basis. As an Operations Support Assistant, you will play a crucial role in supporting our clients by answering corporate phone lines and triaging service requests.Key Responsibilities:Answering Corporate...


  • Leamington Spa, Warwickshire, United Kingdom Antech Diagnostics Full time

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Antech Diagnostics. As a key member of our support team, you will provide remote customer and technical support for our diagnostic reference laboratory services. Your expertise in veterinary nursing will enable you to understand the needs of our clients and...


  • Leamington Spa, Warwickshire, United Kingdom National Grid Full time

    At National Grid, we operate the high-voltage transmission system in England and Wales, connecting customers to the grid. As an Associate Customer Relationship Manager, you will be the first point of contact for our customers, supporting them through our connections process and ensuring their needs are met.The role is crucial in turning the UK's net zero...


  • Leamington Spa, Warwickshire, United Kingdom National Grid Full time

    About National GridWe're harnessing the unique strengths of our people to drive forward the energy transition. As an Associate Customer Relationship Manager, you'll be part of a team that's creating a brighter, more sustainable future for all.This role is crucial in connecting customers to the high voltage transmission system in England and Wales. You'll be...


  • Leamington Spa, Warwickshire, United Kingdom National Grid Full time

    About National GridAt National Grid, we're harnessing the unique strengths of our people to drive forward the energy transition and create a brighter, more sustainable future for all.About the RoleThis crucial role connects customers to the high voltage transmission system in England and Wales, turning the UK's net zero ambitions into reality.Key...


  • Leamington Spa, Warwickshire, United Kingdom National Grid Full time

    About National GridAt National Grid, we're harnessing the unique strengths of our people to drive forward the energy transition and create a brighter, more sustainable future for all.About the RoleThis crucial role connects customers to the high voltage transmission system in England and Wales, turning the UK's net zero ambitions into reality.Key...


  • Leamington Spa, Warwickshire, United Kingdom National Grid Full time

    About National GridWe're a leading energy company that's driving the energy transition in the UK. Our team is passionate about operating our network safely and providing highly reliable quality of supply for our customers.The RoleThis is a crucial position in connecting customers to our high voltage transmission system in England and Wales. As an Associate...


  • Leamington Spa, Warwickshire, United Kingdom Antech Diagnostics Full time

    We are inspired to make A Better World for Pets at Antech Diagnostics, a company that is driving the future of pet health as part of Mars Science & Diagnostics. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom.As a Customer Support Specialist, you will be providing remote...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    As a Client Relationship Specialist at beBee Professionals, you will be responsible for managing and maintaining relationships with existing clients, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Act as the primary point of contact for existing clients, developing and maintaining strong...


  • Leamington Spa, Warwickshire, United Kingdom National Grid Full time

    About National GridNational Grid is a leading energy company that connects the nation to the energy it needs. Our electricity transmission network is at the heart of energy in the UK, powering homes, schools, and businesses.About the RoleWe are seeking an Associate Customer Relationship Manager to join our Customer Connections department in Warwick. This...


  • Leamington Spa, Warwickshire, United Kingdom National Grid Full time

    About National GridNational Grid is a leading energy company that connects the nation to the energy it needs. Our electricity transmission network is at the heart of energy in the UK, powering homes, schools, and businesses.About the RoleWe are seeking an Associate Customer Relationship Manager to join our Customer Connections department in Warwick. This...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Royal Leamington Spa is seeking an Operational Support Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while participating in all aspects of the operational workflow.Key Responsibilities:Engage with customers, providing service and...


  • Leamington Spa, Warwickshire, United Kingdom National Grid Full time

    About National GridNational Grid is a leading energy company that powers the nation. We're committed to delivering safe, reliable, and efficient energy solutions to our customers.About the RoleWe're seeking an Associate Customer Relationship Manager to join our Customer Connections team. As a key member of our team, you'll be responsible for building and...


  • Leamington Spa, Warwickshire, United Kingdom Bank of America Full time

    Client Engagement Specialist - Hoxsie Financial CenterAt Bank of America, we strive to make a positive impact on our clients' financial lives. As a Client Engagement Specialist, you will play a key role in delivering exceptional client experiences. Your primary responsibility will be to engage with clients in the lobby, educating and assisting them with...


  • Leamington Spa, Warwickshire, United Kingdom Hays Technology Full time

    Operations Support Assistant - TemporaryWe are seeking an Operations Support Assistant to join our client's team on a temporary basis. As an Operations Support Assistant, you will play a crucial role in ensuring the smooth operation of our client's service desk.Key Responsibilities:To ensure that corporate telephone lines are answered in a professional...


  • Leamington Spa, Warwickshire, United Kingdom Hays Technology Full time

    Operations Support Assistant - TemporaryWe are seeking an Operations Support Assistant to join our client's team on a temporary basis. As an Operations Support Assistant, you will play a crucial role in ensuring the smooth operation of our client's service desk.Key Responsibilities:To ensure that corporate telephone lines are answered in a professional...


  • Leamington Spa, Warwickshire, United Kingdom Hays Technology Full time

    Operations Support AssistantWe are seeking an experienced Operations Support Assistant to join our client's team on a temporary basis. As a key member of the team, you will be responsible for providing exceptional support to our clients by answering corporate phone lines and triaging service requests.Key Responsibilities:Ensure that corporate telephone lines...